Terms & Conditions
Last updated : 8 May 2025
1. Acceptance of These Terms
By accessing or using any part of the Lyttix websites ( “Service” ) you agree to be bound by (a) these Terms, (b) our Privacy Policy, and (c) Meta’s Platform Terms and Developer Policies, which govern all Facebook and Instagram integrations we provide.
If you do not accept every provision, do not use the Service.
2. Definitions
“Client,” “you,” or “your” – the person or entity using the Service.
“Lyttix,” “we,” “our,” or “us” – Lyttix Solutions Inc.
“Content” – text, media, code, and data transmitted through the Service.
“Subscription” – recurring, fee-based plan granting access to paid features.
3. Cookies
We use strictly-necessary, functional, and analytics cookies as described in our Privacy Policy. By continuing to browse you consent to their use.
4. Third-Party Terms
- YouTube. Using our YouTube features binds you to the YouTube Terms of Service.
- Meta Platforms. All Facebook / Instagram features are subject to Meta’s Platform Terms and Developer Policies
5. Licence to Use the Service
Unless otherwise stated, all intellectual-property rights in the Service belong to Lyttix or its licensors. Subject to these Terms, we grant you a limited, revocable, non-exclusive licence to access and use the Service for your own business or personal purposes.
You must not reproduce, resell, or redistribute any part of the Service without our written consent.
6. Meta & Messaging-API Rules
- Permissions. When you connect a Facebook Page or Instagram Professional account you grant Lyttix the permissions listed in our Privacy Policy to read, publish, and manage content on your behalf.
- 24-Hour / 7-Day Windows. Free-form replies to Instagram Direct Messages or Facebook Page messages may be sent only within 24 hours of the user’s last message. If more time is needed, a messenger with the human_agent tag may respond up to 7 days.
- No Unsolicited Messages or Spam. You may not use the Service to send marketing or promotional messages outside Meta’s approved windows.
- Compliance. Violation of Meta policies may lead to suspension of your API access by Meta or termination of your Lyttix account.
7. Hyperlinking & Framing
The organisations listed below may link to our home page without prior written approval so long as the link is not misleading or defamatory:
- Government agencies, search engines, news organisations, online-directory distributors, and System-wide Accredited Businesses.
We may approve other link requests at our sole discretion. You may not frame our pages without express consent.
8. User-Generated Content & Indemnity
You are solely responsible for Content you submit. You represent that you own or have necessary rights to post it and that it does not violate any law or third-party right. You agree to indemnify and hold Lyttix harmless from claims arising from your Content.
9. Subscription, Billing & Cancellation
Subscriptions auto-renew until cancelled in Account › Settings › Plan. Fees are non-refundable except where required by law. We may change prices with at least 30 days’ notice.
10. Limitation of Liability
To the fullest extent permitted by law, Lyttix’s total liability will not exceed the fees you paid in the preceding 12 months, and we will not be liable for indirect or consequential damages
11. Disclaimer
The Service is provided “as is” and “as available.” We make no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
12. Reservation of Rights & Modifications
We may revise these Terms or the Service at any time. Material changes will be announced at least 7 days in advance. Continued use after the effective date constitutes acceptance.
13. Termination
We may suspend or terminate your account immediately for material breach, non-payment, or violation of Meta, Google, or Lyttix policies. Sections 10–13 survive any termination.
14. Contact
privacy@lyttix.com | +1-504-446-4396